If your payment is returned, your account will be deactivated immediately and your account will access a $20 (USD) processing fee for the returned payment and a $25 (USD) reactivation fee.

Payments are considered late after the 30th day of non-receipt of payment after invoice is mailed and a finance charge will be assessed to your account. All invoices and payments from the previous month will be listed in the statements that you receive.

When making payment, please include your domain name on your payment.
You may mail payments to:
The Pitcher Group
ATTN: Accounts Receivable
24 Sterley Avenue,
Saugerties, NY 12477

If you exceed your allotted disk usage for your account, you will be billed a rate of $0.95 (USD) per MB purchased in 5M increments. Your disk usage is calculated by the average amount of space you have used each day in a thirty day period. Your disk usage is calculated and billed on the 5th day of every month. Please remember that your log files count as disk usage and you should back them up or reset them regularly, especially if you have a high traffic site. Less than 1% of TPG's customer base exceeds its disk space allocations. Most web sites only require 5 to 7 MBs of disk space. The entire TPG web site is less than 18 MB.

TPG offers a quarterly, semi-annual, and annual billing cycle to all customers for all accounts. The default billing cycle for packages and services are as follows, unless other arrangements are made prior to account creation:

• "Hosting only" services: bi-annually
• Maintenance Package 1: Month To Month Web Site Maintenance: monthly
• All Web Site Design Packages: upon signing of contract, 30% deposit is required. Upon completion and acceptance of initial design concept, additional 30% payment is required. Upon completion of site to customer satisfaction remaining balance is required.

TPG charges 12¢ per MB should you exceed your allotted data transfer. TPG offers dedicated bandwidth packages for customers who require greater amounts of bandwith. Only a handful of customers exceed TPG's generous data transfer allocations.

The majority of TPG's customers are legitimate, honest and responsible business people. In order for us to provide the high quality services at the low prices that we do, we must maintain solvency. Managing our accounts receivable is an integral part of doing business successfully for any business. Please read the following policy carefully so there is no misunderstanding:

Unless other arrangements have been agreed upon or supplied to you, if you sign up for an account before the 23rd of the month you are billed for the full amount. If you sign up after the 23rd, your bill will be prorated out at 50%. If your account becomes overdue after the due date on the invoice the following will occur. You will receive a reminder via email that we have not received your payment. If payment is not received within 5 days of your past due date your service will be restricted and functionality be denigrated. If your account becomes more that 60 days past due, your data will be removed from the servers and your account will be referred to our collection and legal services. If you fail to pay for services rendered, we will report the delinquency to the credit bureau which will impact your credit rating. If we pursue a legal remedy and obtain a judgement against you, we will seek to enforce that judgement. If you pay and we receive a notice of returned payment for any reason to include insufficient funds and/or fraud, we will charge you a minimum service fee of $20 (USD). We will also charge you all associated costs to include attorney and collection fees. We look forward to a mutually beneficial business relationship.

In the event that your account is deactivated due to nonpayment, your payment must include the $25 (USD) reactivation fee per IP for your account(s) to be reactivated. You may send us a money order via your choice of overnight courier or other means. You may cancel your account at any time and you will only be billed through the end of the month or billing cycle in which you cancel. Cancellations are done once a month at the end of the month by our staff.

Invoices are aged from the date of the order. Finance charges will be assessed to all accounts with invoices 30 days or more past due.  The finance charge amount is calculated for each invoice or previous finance charge entry by the number of days past due, times the daily finance charge rate (.18 divided by 365).  If the calculated finance charge amount is less than the minimum finance charge of $0.75 (USD), the minimum amount will be used instead of the calculated amount.

In order to protect your data, TPG requires a signed document requesting cancellation of virtual server accounts. We apologize for any inconvenience, but experience has demonstrated that this is a necessary precaution to prevent erroneous deletion of data or malicious activity conducted against data. A TPG representative will contact you immediately. The cancellation request is only complete and will be acted upon by TPG once TPG receives the written request with your signature. Upon receipt, TPG will cancel your account effective the end of your current billing cycle and notify you of any outstanding balance.